When you sign up for IceDrive you can purchase IceDrive Backup just by itself, IceDrive Briefcase by itself, or Pro Suite - which is a combination of IceDrive Backup and IceDrive Briefcase in one simple package. IceDrive for Business is available in our For Business section.
What is the difference between IceDrive Backup and IceDrive Briefcase?
IceDrive Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and IceDrive backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.
IceDrive Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. IceDrive Briefcase will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.
See the two packages compared side by side.
How much does IceDrive cost?
IceDrive provides three different consumer packages - IceDrive Backup, IceDrive Briefcase and IceDrive Pro Suite. IceDrive Backup is $7.95 per month or $79.95 per year; IceDrive Briefcase is $15.95 per month or $159.95 per year; and IceDrive Pro Suite is $24.95 per month or $249.95 per year.
There are no charges for bandwidth - all of our packages come with unlimited bandwidth. Our IceDrive Backup package also comes with unlimited online storage space - meaning that you can backup your entire PC without worrying about space. IceDrive Briefcase comes with a stunning 2TB (2,048GB) of storage space, while IceDrive Pro Suite boosts this up to an amazing 5TB of space. That's far more space than most PCs or hard drives - plus you can add more later if you want. We charge $7.95 per month per terabyte for additional space.
All IceDrive products have a 14 day free trial - you don't even need to enter a credit card to create your account and it takes seconds to sign up. If you pay up-front for one year's service you get an additional 10% discount. You can cancel within 14 days and get a full refund - no questions asked.
Check the latest prices in your currency and sign up
Your files are usually stored both on your own computer and in IceDrive's state-of-the-art data centres. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online.
IceDrive has built its own data centres, so that we have complete flexibility to make them as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible. Our main data centre is in London, UK.
What does unlimited storage space mean?
Our backup accounts come with unlimited online storage. Unlimited storage space means that you can put as much as you want on your IceDrive without worrying about it - and can therefore backup your entire PC, no matter how much stuff you have on it. Many of our customers store hundreds of gigabytes, some store over a terabyte. We don't limit the amount you backup, nor do we limit the amount you upload or download to the IceDrive servers (the bandwidth). You really can use IceDrive as much as you want.
Do you ever limit bandwidth or transfer speeds?
No - there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology - our data centres have super fast connections. Unlike some other providers we don't punish you for making use of our service by throttling your bandwidth just because you store a lot.
How secure is IceDrive?
IceDrive is very secure. Our data centres use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded.
All of the data that you put on IceDrive is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.
Why do I need IceDrive?
Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.
Before IceDrive you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the PC itself.
IceDrive gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There's no need to schedule your backups or leave your PC on overnight - it backs up your files as you work. There's no limit on how much you back up either, so it's completely hassle free.
IceDrive Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.
Where can I get a IceDrive account?
Just sign up at www.IceDrive.com. It takes minutes to get a fully featured 14 day free trial - you don't even need to enter your credit card number.
Is there a free version of IceDrive?
There is no free version of IceDrive, but we do provide a 14 day no-obligation free trial. You don't even need to enter your credit card number - just click here to sign up.
Yes - click here to sign up for our free 14 day no-obligation free trial. You don't even need to enter your credit card number - it only takes a minute to get started!
When you log in to your free trial account you will see an announcement on your Home tab - this announcement explains how to enter your billing details so that when your trial ends you are upgraded to a fully paid account. You won't have to pay then - you'll only be charged when the free trial expires.
The IceDrive desktop software runs on Windows XP, Windows Vista, Windows 7 and Mac OS X 10.6.
The IceDrive web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.
The IceDrive mobile portal can be used by most mobile web browsers, including Opera - just visit http://m.IceDrive.com/ on your phone to get started. There is dedicated support for iPhone, Android and Blackberry users, and a free app for iPhone, iPad and Android is available from the iTunes App Store or Android Market. For more information, see our Mobile FAQs.
Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the IceDrive Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the IceDrive Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your Briefcase, or backup a large number of files with Backup, then the IceDrive Desktop Software will stop syncing correctly.
When installing IceDrive on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.
Note that this will not affect the folders that you choose to backup with IceDrive Backup. If you want to backup files on a drive that's formatted in FAT32 then you will experience no problems at all, as long as your IceDrive cache is on an NTFS drive.
What is IceDrive Backup?
IceDrive Backup is a simple and secure online backup solution - it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. IceDrive Backup is very easy to set up, and once it's configured you can just forget about it. Sign up now.
How do I download and install the Backup software?
To download the IceDrive Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes.
How do I choose which files to backup?
When you first install the IceDrive Desktop software the welcome wizard will guide you through selecting the folders you want to backup.
Once IceDrive Backup is installed and running, you can add any folder to the backup list just by right clicking on it and selecting Backup with IceDrive Backup:
Or on a Mac, select the folders in Finder, and then select "Selected Files" > "Backup this folder" from the IceDrive menu next to your clock at the top right of your screen. IceDrive will then upload the contents of that folder in the background. In future IceDrive will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.
Advanced users can easily manage all of the folders you want to backup by opening the IceDrive Settings screen in your Windows Control Panel, clicking on the Services tab and selecting "Select folders and files to backup". From here you can manually add and remove folders to your backup.
When does IceDrive Backup run?
IceDrive Backup doesn't run to a schedule - it just works in the background and constantly backs up your files as you work. Therefore you don't need to keep your PC on overnight or worry about whether the backup ran at a certain time - your files are protected all of the time.
How do I schedule a backup?
IceDrive Backup does not currently have a scheduled backup option - it constantly protects your files as you work. If you change a file or add a file to the folders that you are protecting, IceDrive Backup will instantly upload it without interrupting you.
Where can I see the files I've backed up?
The files that you've backed up are all available from your secure web portal. Login with your IceDrive account e-mail address and password, and click on the Backup tab - you'll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more - you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!
What happens if I delete a file from my PC?
If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn't in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.
How can I restore multiple files?
Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, IceDrive Restore lets your browse your IceDrive Backup account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. To download and install the IceDrive Restore, click here. The installer will take you through everything you need to set up IceDrive Restore - it only takes a few minutes!
Can I get access to previous versions of files?
Yes - IceDrive Backup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view it's properties - you'll see a list of historical versions here and can download whichever one you want.
Alternatively, if you are using IceDrive Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.
Can I edit or delete files online in IceDrive Backup?
No - you can't make any changes to files from the web portal. IceDrive Backup is designed to keep an exact copy of what you have on your computer online, so you can't edit it online.
If you want to the ability to edit, move, delete or rename files online, try IceDrive Briefcase - our powerful access-anywhere service. Find out about the difference between IceDrive Backup and IceDrive Briefcase on our package comparison page.
Can I upload files to IceDrive Backup online?
No - you can't upload new files to IceDrive Backup online. IceDrive Backup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our IceDrive Briefcase service. For a comparison between IceDrive Backup and IceDrive Briefcase, see our package comparison page.
Can I use IceDrive Backup on multiple computers?
The IceDrive Backup package is for use only on one computer. You can buy multiple IceDrive Backup subscriptions to backup multiple machines. Alternatively, a IceDrive Pro Suite package lets you backup up to five computers and you get IceDrive Briefcase too!
How do I remove a data from IceDrive Backup?
You can easily delete computers from IceDrive Backup. Login to your IceDrive web portal, and click on the Backup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your IceDrive Backup list, and all files contained within it will be deleted. Note that once you've deleted a computer from IceDrive Backup it cannot be undone - you will not be able to access those files from your IceDrive account, unless they are re-uploaded.
When you delete a computer from your IceDrive Backup account nothing will happen on your local PC - no local files will be deleted at all.
If you delete a computer from your IceDrive web portal but decide to keep using the IceDrive Desktop backup software on that PC then IceDrive recommend that you run an integrity check to make sure that IceDrive re-uploads any files that were removed. To do this, go to your IceDrive Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run - IceDrive will rescan all of your backup folders and re-upload any deleted files.
How do I add IceDrive Briefcase to my account?
You can add IceDrive Briefcase to your IceDrive Backup account very easily. Just login to your web portal, click on Account Settings and select the "Upgrade" button.
What is IceDrive Briefcase?
The Briefcase is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser or directly on your PC or Mac. On your PC or Mac your IceDrive Briefcase appears as a new drive - as if you'd just plugged in a USB stick or external hard drive. You can open and save files on your IceDrive Briefcase as you would with any other file on your computer.
This means you have 24/7 access to your files from any web connected computer, anywhere in the world.
Any files that you add to your Briefcase on one machine will automatically be synchronised with your other PCs. If you change a file on one PC, the new version will appear on all your other PC's in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you're at home or in the office.
How can I access my IceDrive Briefcase?
Files are accessible through a web browser or on your Mac and PC. To login online simply visit www.IceDrive.com/login - you'll see all of your Briefcase files in the Briefcase tab.
This means you have 24/7 access to your files from any web connected computer, anywhere in the world.
How do I get a Briefcase drive on my PC or Mac?
Once you've activated your IceDrive Briefcase and Backup account you will need to install the IceDrive Desktop software on each of your computers. The Desktop Software automatically adds a new IceDrive Briefcase drive to your computer. You can use this just like any other drive.
Do I have to have an internet connection to use the Briefcase drive?
You need an internet connection to set up IceDrive - and if you're connected to the internet then the Desktop Software will upload and download files to and from your computer whenever you change them. However if you go offline - for example when you're travelling or at a meeting - the IceDrive software will let you work offline. You'll still be able to access all of the files on your IceDrive, and any changes you make will be synced up the next time you connect to the internet.
Why does the Briefcase drive show less space than I have in my IceDrive account?
Because IceDrive caches files on your Briefcase drive for offline access, the amount of space shown against the Briefcase drive on your computer is limited to the size of your hard drive. If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline.
Where are files on my Briefcase drive actually stored?
Your Briefcase files are all stored online. But if you've installed the IceDrive Desktop Software, copies are also stored on your computer's local hard drive too. This allows you to access files on your IceDrive Briefcase when you are offline.
What if I don't want Briefcase files stored on my hard drive, but want them only online?
If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when you computer is offline. You can also change your IceDrive Briefcase settings so that you don't automatically download any files that you've added to IceDrive from another computer. To do this, go to your IceDrive Control Panel, select Online Files, and click "Do not keep files on my computer".
Can I change the drive letter from L: to something else?
The default installation of IceDrive will select 'L' as your drive letter. If, for some reason, 'L' is not available an alternative will be selected automatically. To manually change your drive letter:
Select the 'Advanced' tab in the IceDrive Control panel
Select the 'Drive settings' tab
Choose a drive letter from the drop down list
Can I use IceDrive Briefcase on multiple computers?
IceDrive Briefcase can be installed on as multiple computers at no extra cost. All of your Briefcase files will be synced automatically between every computer where IceDrive is installed.
Can I use IceDrive Briefcase on my Linux computer?
Our Linux client is currently under development. An official release date has not been set at the moment, but more information will be posted on the website when it will be available. We are aiming to release it soon.
How can I see my Briefcase files online?
Login to the web portal at www.IceDrive.com/login and select the Briefcase tab.
Your entire Briefcase is replicated here giving you access to all your files and folders from any web connected browser.
Can I upload files to my Briefcase from anywhere?
Your personalised web portal has integrated Java and Flash web uploaders. These allow you to upload files and folders to your Briefcase wherever you may be.
Can I edit or delete files online?
Files and folders can be deleted via the web browser. Any files or folders that are deleted in this manner will be hidden from your web portal - until you select Show Deleted Files in the web portal toolbar. Files or folders deleted by mistake can be recovered by using the Show Deleted Files feature and then right clicking on them and selecting Undelete. Deleted files will be permanently removed from your account after 30 days.
Certain file types can be edited using the web plugins. When you view the file, a list of available web plugins will appear - including Zoho for editing document files or Picnik for editing photographs.
How can I restore a previous version of a file?
IceDrive keeps a history of every file on your account, if you need to revert to a previous version of a document, first locate and open the file within your web portal, you will see a version list including the version date and computer that uploaded the file. Once you have located the version you which to rollback to click the 'Revert' link, any computers linked to your account will automatically synchronise the selected version of the file.
How can I play music from my web browser?
All your MP3 files will be automatically added to the IceDrive Music Browser. You can search by artist, album or song title and even create a playlist! Once you have found the MP3s you want to play, simply select Play All from the toolbar in your web portal and the music player will appear with your tracks listed.
What are applications and how can I install them?
The web portal allows you to use plugins to edit documents online, any changes you make will be automatically synchronised with any computers linked to your account.
We currently support the following file types:
You can enable or disable the applications you want to use on your web portal by going to Settings > Applications.
How can I see my Briefcase files on my mobile?
You can access your IceDrive account on the move by visiting m.IceDrive.com or via the iPhone, iPad and Android apps. The apps are free from the iTunes App Store or Android Market - just search for "IceDrive" to download them. For more information, see our Mobile FAQs
Can anyone else see files on my Briefcase?
IceDrive uses military grade, AES-256 security to encrypt all communications between a user's computer and our servers. Data stored on your IceDrive is backed up on to multiple storage servers at our data centres ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.
How can I let others see my Briefcase files?
You can share files via the web simply by navigating to the file or folder you wish to share on your web-portal and selecting share. You will have the option of sharing publicly (so that anyone can access your file via a web URL) or privately with a specific individual. When sharing privately you specify the e-mail address of the person you wish to share with and they will receive a private link in their e-mail to download your file.
You can also share files using the IceDrive Desktop Software. Simply open your IceDrive by opening My Computer and double clicking on your IceDrive, right click on the file or folder you wish to share and select share from the menu.
Can I stop sharing a file?
To stop sharing a file or folder, right click on it and select the sharing option from the IceDrive menu. From the window that appears you can opt to turn off sharing. At that point, anyone that you've previously shared with will not be able to access the file - although they may have downloaded it to their computer already and have their own copy.
What is the IceDrive Desktop Software?
The IceDrive Desktop Software makes using IceDrive easy! If you are IceDrive Backup customer it works in the background to protect your precious files as you work. If you are a IceDrive Briefcase customer it adds a new drive to your computer - the Briefcase drive - where you can access your IceDrive Briefcase. If you are a IceDrive for Business customer, the desktop software powers your business cloud storage - providing easy access to your personal Briefcases and Team Folders. No matter which type of IceDrive account you have, you only need to install one piece of software on your computer - the IceDrive Desktop Software.
I have Backup and Briefcase, so do I need two pieces of software?
No - the IceDrive desktop software is the same for both Backup and Briefcase users, but just shows different features depending on the type of account you have. If you upgrade your account from a Backup account to a Backup and Briefcase account then the software will automatically display all of the Briefcase features the next time it starts.
Where do I get the Desktop Software from?
To download the latest version of the IceDrive desktop software, simply login to your IceDrive web portal, click on the Account Settings tab and select Software Download. The Software Download page will show you how to download and install the software. There's a version for Windows and a version for Mac OS X.
How do I know when updates are available?
The IceDrive desktop software automatically checks for updates. When a new version is available you will be alerted by the software itself and guided through the simple update procedure. IceDrive will usually e-mail customers about a new software version as well, along with posting to our blog and our Twitter account.
I connect through a proxy - how do I set that up?
Proxies can be configured either when installing the software for the first time, or from the software's control panel. You can select your proxy when you first set up IceDrive, or you can go to the IceDrive Preferences screen and set up proxies from the Advanced tab.
What ports does the IceDrive client use?
The IceDrive Desktop Software needs to be able to connect out to the IceDrive servers on ports 50234 and 50235. If the software is having trouble connecting to IceDrive, please ask your network administrator to open those ports.
Can I use IceDrive on my Mac?
Yes - the IceDrive Desktop software is available for Mac, and works on all Macs using OS X Snow Leopard or later (10.6+). It works in the same way that the IceDrive Desktop software for Windows works - backing up your files as you work, and showing your IceDrive Briefcase as a new volume on your Mac.
Is there a Mac version of IceDrive Restore?
Yes - the IceDrive Restore app is built into the Mac software itself. No separate download is required. Simply click on the IceDrive icon at the top right of your screen near your clock, and select Restore From Backup.
Why don't you support ACL's, resource forks, symlinks and extended attributes?
The current version is focused on document backup, so doesn't support some of the more advanced filesystem features in Mac OS. We are working to address these limitations in a future release.
I've quit the IceDrive for Mac application and the Briefcase volume icon hasn't been removed from my desktop?
This shouldn't happen but if it does right click on the volume icon and select Eject. Alternatively drag the volume icon to the eject icon in your dock.
How do I uninstall IceDrive for Mac?
Currently we don't have an uninstaller. If you wish to completely remove IceDrive for Mac remove all files from the following locations (an administrator password will be required for some items).
Why do you ask for my Mac password when installing?
We install two tools that run as root - so require your Mac password. 'updateld' is used to install and repair the IceDrive for Mac software as necessary. 'finderoverlaytool' is used to insert the IceDrive Finder badging code into the Finder.
Wouldn't this be great if it did...?
Let us know we'd love to find out how you think we can improve IceDrive. There's a dedicated board on our forums where you can submit feedback and talk to other users about the Mac software - just log in to your IceDrive account and click on Help then Support Forums. You can also submit your feedback to us at support@IceDrivesupport.com.
Something's not working correctly!
If you're having trouble then our support team will be delighted to help! Please email us at support@IceDrivesupport.com and we'll get back to you in 24 hours.
What are the IceDrive mobile apps?
The IceDrive mobile apps are a great way to access your files from your iPhone, iPad or Android. They are free to download from the Apple iTunes App Store or the Android Market. The apps let you browse your Backup and Briefcase files on the move, wherever you are, and view your documents, play your music or watch your videos - all streamed over 3G or Wi-Fi.
How can I access my files if I don't have an iPhone, iPad or Android?
The mobile apps are currently only available for iPad, iPhone and Android devices, but you can also access all of your files from our mobile web portal - just log in at http://m.IceDrive.com from any smartphone.
How do I get the IceDrive mobile apps?
To get the IceDrive mobile apps, just search for "IceDrive" in the iTunes App Store or Android Market. The apps are free - all you need to use it is your IceDrive account. Once the app has downloaded just open it and it will ask you for your email address and password to get started.
How does caching work on the mobile app?
When you access a file on the mobile app - unless it's a video or music file that streams straight from IceDrive - it is cached locally on your device. This means that when you next want to access it you don't have to wait for it to download. Once your cache is full, older files that you haven't used recently will "roll over" and be removed from the cache. If you need more space on your device and want to reduce the cache size, go to Settings and change the Cache Size option - the smaller it is, the less space it will use on your device, but the more likely it is that IceDrive will have to download files when you view them.
How do I control the speed / quality of video streaming?
You can have complete control over the balance between speed and quality of video playback. For example, if you find that videos are pausing or buffering for too long then you might want to reduce playback quality. To do this, just go to Settings and select Video Bandwidth. There are different settings for both Wi-Fi and 3G, so that you can set preferences for these independently.
What file formats does the app support?
The app supports a wide range of document, photo, video and music formats - which are growing all of the time. Currently the most common formats accepted on the iPhone are:
Will there be apps for other mobile operating systems?
Yes - they're on the development list! There are no definitive timescales yet, but we're hoping to support a wider range of mobile operating systems in near future. When they are released we will announce them on the IceDrive Blog and Twitter account.
What are sharing accounts?
When a IceDrive user privately shares a file with someone who does not have a IceDrive account, IceDrive creates a free account called a "sharing account". The recipient is automatically e-mailed their username and password for this account, and can log in to securely see all of the files that have been shared with them.
Sharing accounts are completely free and are not time limited - the user can log in and see the files shared with them for as long as they want.
Sharing accounts have very limited functionality - sharing users cannot upload new files to IceDrive, install the IceDrive desktop software or edit files online. Sharing users can upgrade their accounts very easily - simply go to the Account Settings screen and click on Upgrade.
Someone shared a file with me and now I have a IceDrive account - do I have to pay for it?
No - your sharing account is completely free and you can use it for as long as you want to access the files shared with you. However if you want to take advantage of IceDrive's excellent simple, secure backups or access-anywhere features you will need to upgrade to a full paid account. It's very easy - just go to Account Settings and click on Upgrade.
I want to upgrade my sharing account to a full account - can I do that?
Yes - simply login to your sharing account, select the Account Settings tab and click on Upgrade.
What is IceDrive for Business?
IceDrive for Business is a powerful cloud storage solution for business customers. It provides a wealth of features that lets you take full advantage of online storage - including backup, remote access, collaboration and sharing features.
What kinds of companies can sign up for IceDrive for Business?
IceDrive for Business is perfect for any business - from the sole trader up to large, established companies. Whether you're a web designer, estate agents or massive retailer, you'll find that IceDrive for Business is flexible enough to perfectly match your requirements. We support any number of users - from 1 to 100s - and you can add as many Team Folders as you'd like.
Can I use IceDrive for Business to connect a mobile workforce?
Yes - IceDrive for Business is perfect for mobile workers. IceDrive's Briefcase and Team Folders features are synced between your team's computers, and can be accessed anywhere offline. And we also provide mobile apps that let you access your IceDrive files from your mobile phone.
What software is required to run IceDrive for Business?
No software is required - you can run everything from our online web portal or using FTP, SFTP and WebDav. However we recommend you use our IceDrive Desktop software, which makes backups so easy and really brings the power of IceDrive Briefcase and Team Folders to your desktop. The IceDrive Desktop software is available for Windows (XP, Vista, 7) and Mac OS X 10.6. The Mac version doesn't currently support the developer build of Mac OS X Lion - but a version that does is coming soon.
Linux users can use FTP, SFTP or WebDav to mount their Briefcase and Team Folders as a virtual drive on their desktop - replicating much of the functionality of the desktop software. And because we support protocols like FTP, it's easy to integrate it with existing systems or backup solutions - many of which already support uploading to third parties using such standard protocols.
I'm the systems admin for my company. What control do I get?
We've tried to make IceDrive for Business as transparent as we can. As a systems administrator you get complete control of everything from our Business Admin Portal - you can add users, create team folders, change user permissions, and monitor how your users are using the system. You can completely customise what you want your users to see - for example, do they have a Briefcase or not, do they have Backup or not, can they share files with third parties, can they use the IceDrive software on multiple PCs etc. You can also allocate other users as Admins, so that they can help you look after your account.
How does the pricing work for IceDrive for Business?
IceDrive for Business comes in two packages - Business Express and Business Standard. Business Express is aimed for the small business or sole trader who wants to get set up instantly. It's an easy solution to quickly backup your PCs and experience the power of IceDrive Briefcase, IceDrive's sharing features, and Team Folders. Business Express is a set fee of $49.95 per month, and it comes with 2TB of storage space and supports up to 3 users. You can create as many Team Folders as you want, but you can't buy more users or space - instead you need to upgrade to Business Standard as your business grows. Upgrading is easy though - and we'll pro-rata the upgrade cost based on anything you've already paid for your Business Express account.
Business Standard provides much more flexible solution. It comes with support for 10 users and provides 10TB of space for $159.95 per month, but you can upgrade to add more users and more space at any time. Users are $14.95 per month each, and space is $7.95 per month per TB. Upgrades happen instantly through the Business Admin Portal.
What happens if I go over my storage limit on IceDrive for Business?
We've made it as easy as possible to manage your storage space. You allocate quotas to your Team Folders and to each user, and if they go over we'll email you to let you know. We'll also email you to let you know if you go over your total account space, and if that occurs ask you to either buy more space or reduce the amount that you are storing. If you don't do this within a few days then one of our account managers will get in touch to help you through the problem and find the best solution for you. We don't arbitrarily charge you for anything you haven't preordered - even if you have accidentally gone over your allotted usage.
How can I get help with my IceDrive for Business account?
Your IceDrive for Business admin portal has help built in - just hover over any part of the interface and look for a little question mark that appears. Move your mouse over that question mark to see in-line help. You can also go to the Help & Support section of your admin portal to view tutorials and a quick start guide.
If you get stuck at any point, then our support team will be delighted to help. Simply email business@IceDrivesupport.com or telephone +44 (0)2031 376 446 to get in touch with one of our support engineers or account managers.
I have questions about IceDrive for Business before I buy. Who do I contact?
If you need help before you buy then our support team would love to answer your questions. Simply email business@IceDrivesupport.com or telephone +44 (0)2031 376 446 to get in touch with one of our presales experts.
I need help - what support do you provide?
IceDrive provide 24 hour e-mail support - just e-mail your question to our support team and they'll get back to you within 24 hours. Our support e-mail address is support@IceDrivesupport.com
You can also find lots of useful information on this page, our FAQs, and on our blog.
I think there is a problem with my IceDrive software, what is the first thing I should do?
The IceDrive Control Panel has a built in repair tool that detects, and then fixes any problems that may occur.
To run the repair tool launch the IceDrive Control Panel from the shortcut on your desktop. Select the Advanced tab and then the Maintenance tab. Now click Run.
The repair tool usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool completes the repair.
If your issues persist please send an email to support@IceDrivesupport.com with detailed information about your issue.
How do I report a problem with the IceDrive Desktop software?
If you think you've found a problem with the IceDrive desktop software, please report it from the software itself. Go to your Windows control panel, double click on the IceDrive icon and then select "Report Problem" from the IceDrive Account tab:
How can check the IceDrive service status?
You can see the IceDrive service status, including any planned maintenance, at any time by visiting http://status.IceDrive.com